1.        Booking

1.1.     All services are charged at day rate.

1.2.     Day care will be closed on weekends and bank holidays.

1.3.     A 'Meet & Greet' consultation is required, prior to reservations, FOR ALL NEW CLIENTS.

1.4.     Dogs under 1 years of age will not be accepted in day care, exceptions may be made at our discretion.

1.5.     Bookings will be made in advance and on a rolling calendar month for all regular day care dogs. Ad hock booking will be invoiced at the time of booking.

2.        Cancellations/days off/holidays/sick days

2.1.     All agreed day care bookings require full payment for each Month in advance. Any cancellations during the month are non-refundable.

2.2.     The client agrees to pay at the beginning of each month for their agreed day care days to keep the available slots open for their pet.

2.3.     If a client wishes to stop using their allocated day at any time, please give the pet service provider one month’s notice. This will be then made available to other clients waiting for be able available places for all future bookings.

2.4.     The client agrees to pay for any days off/ holiday days/ sick days to keep the available slot open for their pet.

2.5.     It may be possible to arrange a day in lieu of holidays/days off if availability allows and at the pet care providers discretion.

2.6.     If the client gives the pet care provider notice of holidays/days off it may be possible to fill the date with an ad hock dog, if this happens the pet care provider will credit the client the following month.

2.7.     Holiday days/days off given to the pet care provider by the client at short notice will not be offered a day in lieu.

2.8.     If the client needs to cancel due to the pet being unwell the client should aim to give the pet care provider as much notice and information as possible regarding the illness and how long the client expects the pet to be away from day care.

2.9.     The pet care provider will not offer days in lieu for short notice sick days. At the pet care providers discretion days in lieu may be offered to the client for sick days that the pet care provider can fill.

2.10.     If the pet service provider, cannot provide the service agreed, we will endeavour to give 24 hours’ notice.

3.        Aggressive Animals

3.1.     The pet service provider will not accept aggressive animals.

3.2.     The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal.

3.3.     Client agrees that on booking services for their dog(s) that they have represented that the dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any individual or pet(s).

3.4.     We will not accept unruly or untrained dogs.

3.5.     If the client’s dog(s) shows aggressive tendencies towards the pet service provider or their family, or should its behaviour become unacceptable or a nuisance, the client agrees that they will collect the dog, or he/she be placed with the emergency contact.

4.        Unforeseen Purchases 

4.1.     If additional items need to be purchased in the absence of the client – i.e., pet food, litter or other necessary items that contribute to the health and wellbeing of your pet, the pet service provider will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.

5.        Updates

5.1.     Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.

6.        Privacy Policy

6.1.     All your information will be kept private and confidential.

6.2.     Your pet service provider highly respects our clients’ entrusting us with the care of their pets.

6.3.     All our records will be stored in compliance with the Data Protection Act 1998.

7.        Insurance

7.1.     All reasonable care is taken to ensure the integrity and suitability of the care provided.

7.2.     The pet service provider has valid public liability insurance, for the peace of mind of its clients.

7.3.     We recommend that you purchase your own separate pet insurance.

8.        Medication/Vaccinations/Immunisations

8.1.     The pet service provider will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.

8.2.     Under no circumstances will the pet service provider, provide day care for any pet that has any form of active contagious illness.

8.3.     We require a copy of a valid vaccination certificate.

8.4.     If the pet service provider is bitten or exposed to any disease or ailment received from the client’s pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.

8.5.     The pet service provider requires dogs to be on a flea and worm treatment plan.

8.6.     The pet service provider does not insist on the Kennel Cough vaccination.

8.7.     It is the responsibility of the pet owner not to send dog/s into day care that are unwell or suspected of being unwell, they must remain at home until they are well or have been certified by a vet to avoid infecting others.

8.8.     If you dog comes into season it is your responsibility to inform the pet service provider. Dogs in season should stay at home until they are no longer in season.

8.9.     Charges may be applied for extra cleaning an isolation due to illness, infections, or infestations.

9.        Collars/Leads

9.1.     Please provide secure collars with appropriate tags for all visits. We will put on our tag with address and phone number while at day care.

9.2.     We recommend extendable leads are not used due to health and safety.

10.      Payment

10.1.   The pet service provider accepts bank transfer/card payments/ payment via payment link hosted by Zettel.

10.2.   The client agrees to pay at the beginning of each month for their day care days.

10.3.   Where payment is not received in accordance with these terms and conditions of business, the company reserves the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable if revenue is lost.

11.      Fire / Emergency Precautions

11.1.   Smoke detectors have been installed with regular checks being undertaken to ensure their effectiveness. Free standing or open flame heaters will not be used where dogs may come into direct contact with the flames or knock over unsecured heaters.

11.2.   The occupier of the property will be always aware of the location of the dogs in the property.

11.3.   Fire detection and firefighting equipment will be provided in accordance with general advice. A small fire extinguisher is available on the premises.

11.4.   All electrical installations and appliances will be maintained in a safe condition. No unsupervised dog will be left in a room with loose or trailing cables or wires.

11.5.   All heating appliances will be free of risk of fire as is reasonably practicable. There will be no regular or routine use of freestanding gas or oil appliances.

11.6.   Arrangements will be made whereby spare keys can be obtained to allow access to the premises in the event of an emergency. An emergency contact number shall be displayed in the reception aria at the premises.

11.7.   if your dog becomes ill during the day, you will be contacted to collect your dog. Your dog may need to be isolated from other dogs to avoid infecting others. Your dog will be made as comfortable as possible in the isolation aria while waiting to be collected.

12.      Liability

12.1.   The pet service provider shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of its obligations in relation to the services, if the delay or failure was due to any cause beyond the pet service provider’s reasonable control.